Frequently Asked Questions

Welcome to our FAQ page. Here, you can find answers to common questions about our laser cutting and engraving services, including our capabilities, equipment, and process. If you have additional questions, please don't hesitate to contact us.

Getting Started

What is the lead time for laser cutting orders?

We have short lead times of typically 3 – 4 working days on metals and 5-7 working days on woods and plastics.

Our Quotes will state our current lead time as this can fluctuate depending on demand.

If you need an urgent quicker lead time, please state what your requirements are or give us a call and we can see if we can accommodate your request.

What industries does your laser cutting service cater to?

We have broad spectrum of industries we cater for in the engineering and creative sectors such as : General Fabrication, Architectural, Construction, Sign Making, Automotive, Oil & Gas, OEM’s, Sculptors, Artists, Furniture, Joinery, Retail / Point of Sale, Street Furniture, Textile / Clothing.

Basically, anything with a 2D profile can be Laser cut, give us a try.

What file formats do you accept for laser cutting?

For Cutting

We prefer clean 1:1 scale DXF or DWG files as we can usually import these in with very little issues, but we can also use CDR (Coral Draw) Ai (adobe Illustrator) and a good old fashioned dimensioned sketch.

For Engraving

We can use PDFs, CDR (Coral draw), Ai (Adobe Illustrator) but please consider the quality of detail can be determined by the quality of artwork so high resolution 300-600 DPI tend to produce better results.


On some projects we may be able to provide a service for creating artwork / drawings from your concepts or sketches for a reasonable cost like Decorative Screens as an example.

Please state this on the enquiry or ask a member of the sales team.

Do you offer prototyping services?

Yes, we offer a prototyping service but the cost of this can depend on what is required. If it’s a potentially large volume order we may be able to include it at cost. For smaller orders it would fall within our £200 minimum order.

Do you have a minimum order quantity?

We don’t have a minimum quantity, but orders are subject to our minimum order Value of £200 + VAT

When are we open?

The office is open weekdays 8:30 AM - 4:30PM.

We only accept phone calls and deliveries / collections during these hours.

The Production facility runs 24 hours a day 5 days a week with occasional weekends.

We are closed all UK bank holidays.


What materials can be laser cut?

We are one of the most diverse Laser Cutting companies in the UK.


We can Laser Cut most metals such as Steel, Stainless Steel, Aluminium, Alloys, Brass, Etc
The metals we don’t cut are Copper, Gold and Silver.


We can Laser Cut most Plastics such as Acrylic, Perspex, Acetal, ABS, Nylon, HDPE, PTFE, PETG, Polypropylene, Polyethylene, Polycarbonate (Discoloured Edge)
The Plastics we don’t cut are PVC or thermosetting plastics as these produce harmful gases when Laser Cut.


We can Laser Cut most Woods such as MDF, Plywood, Veneered MDF,
As Lasering is a thermal process. Fire retardant woods and some exterior grades can be problematic. Please check with a member of the team.

We have also cut Fabrics, Leather, Card, Paper etc The list is not exhaustive,

Please check with a member of the team if there is something not listed.

What is the maximum thickness of material that can be laser cut?

The maximum thickness we can Laser Cut depends on the type of material,

Here are the common materials we Laser Cut:- 


Mild Steel 20mm
Stainless Steel 15mm
Aluminium 15mm
Corten 20mm
Brass 8mm

MDF / Plywood

MDF 18mm
Veneered MDF 18/19mm
MR MDF 18mm
Internal Poplar / Birch Plywood 18mm
External Plywood 9mm (Excessive Charring) 


Acrylic 20mm
ABS 6mm
Polycarbonate 6mm (Discoloured Edge)
Nylon 8mm
Acetal 10mm
Polypropylene 9mm
HDPE 8mm
Polypropylene 9mm
Polyethylene 3mm
PETG 5mm
fallback mark

Do you offer any finishing options for laser cut parts?

Yes, we aim to have the best quality Laser cut edge in the UK. However, on certain materials like stainless and aluminium’s our customer sometimes require that little bit extra.

We can offer a rumble service for small parts of approx. 100mm.

We have also invested in a deburring machine that can process parts up to 500mm wide.

Do you have any special capabilities, such as cutting metal or acrylic?

At Cut-Tec, we are committed to ensuring that our materials are stored in a manner that allows for easy access and organization. We use a variety of storage solutions, including shelving units, bins, and racks, to keep our materials separated and organized. Additionally, we have implemented a computerized inventory system to help us track and manage our materials.

One of the key benefits of our material storage process is that it allows us to quickly and easily locate the materials we need for a given project. This is especially important when we are working on tight deadlines and need to have materials readily available to keep the laser cutting process moving smoothly.

In addition to making it easy for us to access materials, we also take steps to protect our materials from damage or contamination. For example, we use protective coverings to shield materials from dust and debris, and we store them in a climate-controlled environment to prevent exposure to extreme temperatures or humidity. By taking these precautions, we are able to maintain the quality and integrity of our materials, which in turn allows us to deliver the highest quality laser cutting services to our clients.

How long does Corten take to weather?

Corten weathering Steel

 The Weathering Process:

When Corten steel is exposed to the elements, it undergoes a natural weathering process that transforms its appearance. Initially, the steel surface exhibits a smooth, dark grey hue. Over time, as it interacts with the environment, a protective layer called the patina begins to form.

For a more detailed article on Corten and its properties hit the link to our blog article.

Material Articles - Corten


What Materials do we stock and cut?

We keep stocks of common material such as Mild steel, Stainless Steel, Aluminium's, MDF, Plywood and Acrylic.

We also purchase some materials in specially but these material are usually costed into the job in full sheets.

For more details on our materials and capabilities hit one of the links below to go to the section.

Mild Steel

Stainless Steel






Other Plastics


What are your delivery options?

Our delivery service covers the full UK.

Please make sure you put your postcode on the enquiry, and we can include delivery for you.

We have our own fleet of vehicles and use next day pallet service for larger orders and FED EX for smaller parcels.

All our quotes include delivery where stated.

You can collect form our factory in Barnsley too.

What is the process for placing an order?

We like to have an email confirmation to proceed with an order.

For repeat customers we can look at opening a credit account (contact our team for details). Usual Email confirmation and / or using an order number is fine.

For one off customer and non-credit customers you would need to confirm to proceed by email with your full invoice and delivery address. Then we can raise the order and proforma invoice. Once you have the proforma invoice please contact our accounts team to make a card payment then we can release your order to production.

What precautions do you take to ensure the safe and secure delivery of orders?

We make sure we pack small parts in bundles and then into boxes.

We make sure any manual lift boxes are less than 20Kg.

On large deliveries we stack parts neatly on to pallets and shrink wrap the pallets to avoid damage in transit.

We ask our customers to make provisions for safe unloading, for example if you order a one tonne pallet of steel, please make sure you have appropriate lifting gear to unload the vehicle safely.

Do you offer same-day or rush delivery services?

Same day not usually, but in some instances, we can squeeze jobs in for the next day. Ask our sales team or state on the enquiry what you require, and we will try to accommodate your request.

Do you offer any tracking or notification options for deliveries?

As we send orders out in different methods, we don’t have a tracking system.

We do however send out order acknowledgments once an order has been placed. This states when the order is due to arrive at your designated address.

For any order progression queries you can call us and get straight through to our production team who can give you an update looking at our live schedule.

Do you deliver internationally?

Unfortunately not, we only deliver within the UK

What is the maximum weight per pallet

Our Pallets are 1200mm x 1000mm and carry a maximum of 1 Tonne Each

Still Need Help?
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Unable to find your answer in our FAQs? Contact us by phone, email, or our online form.